Refund and Return Policy – KekGift

At KekGift, customer satisfaction is our priority. We strive to deliver high-quality cakes, flowers, and gifts on time. However, if you are not satisfied with your order, please review our Refund and Return Policy below.

1. Order Cancellation Policy

  • Before Dispatch: You can cancel your order 1 Day before delivery for a full refund.
  • After Dispatch: Once an order is dispatched, cancellation is not possible.

To cancel an order, contact our customer support at kekgift@gmail.com or call 9325342902 / 9967219198.

2. Refund Policy

Refunds are applicable under the following conditions:

  • Damaged or Spoiled Items: If the cake, flowers, or gifts arrive damaged, you must report it within 2 hours of delivery with clear images.
  • Incorrect Product Delivered: If you receive the wrong item, contact us immediately for a replacement or refund.
  • Non-Delivery of Order: If we fail to deliver due to our fault, a full refund will be issued.
  • Quality Issues: If you are unsatisfied with the quality, we will review the complaint and may offer a refund or replacement.

💰 Refund Timeline: Once approved, refunds will be processed within 5-7 business days to the original payment method.

3. Return Policy

Due to the perishable nature of cakes and flowers, we do not accept returns. However, in case of issues like damaged, incorrect, or poor-quality products, we will offer a replacement or refund.

4. Replacement Policy

  • Eligibility for Replacement: Only in cases of damage, wrong item, or quality concerns.
  • How to Request a Replacement: Contact us within 2 hours of delivery with order details and photos.
  • Timeframe: Replacement orders will be processed on priority and delivered at the earliest.

5. Non-Refundable Situations

  • Incorrect address or recipient unavailability
  • Personalized or custom-made products
  • Delayed delivery due to unforeseen circumstances (weather, strikes, natural disasters)
  • Minor design or decoration variations (as cakes and gifts are handmade)

6. How to Contact Us for Refund/Replacement

For any refund or return requests, reach out to us at:
📧 Email: kekgift@gmail.com
📞 Phone: 9325342902 / 9967219198

We are committed to ensuring a delightful gifting experience. Thank you for choosing KekGift! 🎁💖